Terms and Conditions

Effective and last updated: September 8, 2026.

1. Agreement and operator

These Terms form an agreement between you and SweetMobile, the operator of PDF Eye, for use of pdfeye.net. By using the service or purchasing Premium, you agree to these Terms and the Privacy Policy. If you do not agree, do not use the service. Contact: help@pdfeye.net.

2. Eligibility

You must be at least 16 to use PDF Eye. To purchase Premium, you must be at least 18, have legal capacity to enter a contract, or act with the authorization of a parent, guardian, or organization that accepts these Terms and is responsible for the purchase. You must provide accurate billing information and may not use another person's account or payment method without permission.

3. The service

PDF Eye provides browser-based tools to merge, split, organize, compress, convert, visually sign, annotate, and edit documents. No account or installation is required to process a document or preview a result. Verified Premium access is required for production downloads. Features, compatible formats, and reasonable usage limits may change as the service develops.

Desktop sessions support up to 200 pages or 100 MB; mobile sessions support up to 100 pages or 30 MB. Encrypted, malformed, or unusually complex files may not work even when within those limits. PDF Eye does not currently provide OCR or certificate-backed cryptographic signatures.

4. Your documents and responsibilities

Document processing occurs in your browser and PDF Eye does not upload or store document content. You retain all rights you have in your files and outputs. You grant no licence to PDF Eye to use document content because that content is not transmitted to us.

You are responsible for having all permissions and lawful grounds required to process a document, for protecting your device and browser session, and for reviewing every output before relying on or distributing it. Keep an original copy. Compression, conversion, text replacement, and editing may change layout, metadata, searchable text, forms, links, accessibility information, annotations, or image quality. A visual signature is only an image or drawing and does not by itself establish identity, consent, integrity, or the legal status of a qualified electronic signature.

5. Accounts and guest access

Google and passwordless email sign-in use Firebase Authentication. Starting a guest purchase may also create a temporary anonymous Firebase identity for security and checkout attribution, but this is not a registered PDF Eye account. You are responsible for protecting the email or Google account used to sign in and for promptly reporting unauthorized access. We may require reauthentication for sensitive actions.

You may purchase as a guest. Guest Premium access is associated with an anonymous RevenueCat identifier stored in the browser. Linking an account after payment is optional but strongly recommended. Without a verified link, clearing browser data, using private browsing, changing devices, or signing out may prevent restoration even while billing continues. PDF Eye is not responsible for loss of browser-bound access caused by deleting or blocking that local identity, but will provide reasonable recovery support when you supply a valid receipt or transaction reference.

PDF Eye may provide complimentary Premium access to selected verified email addresses. Complimentary access is not a paid subscription, has no cash value, and may be disabled or withdrawn at PDF Eye's discretion, subject to any separate written commitment. It does not create billing, renewal, refund, invoice, or customer-portal rights.

6. Premium subscription and introductory offers

PDF Eye is the seller of its RevenueCat Billing subscriptions. RevenueCat provides the embedded checkout, subscription lifecycle, billing emails, receipts, entitlements, and customer portal, and uses Stripe as its payment gateway. The product name, amount due today, currency, tax treatment, introductory period, renewal price and frequency, and offer eligibility shown in the RevenueCat checkout immediately before purchase are the controlling commercial terms.

Introductory offers are available only when the checkout confirms eligibility. Unless checkout says otherwise, the subscription starts when the initial payment succeeds, automatically converts from the introductory period to the displayed recurring plan, and renews at the displayed interval until cancelled. Taxes may be included or added as shown at checkout. Bank, card, currency-conversion, or internet-provider fees are your responsibility.

PDF Eye's web checkout is intended for consumer purchases. It does not collect business tax IDs or support reverse-charge VAT invoices. Contact support before purchasing if you require business-specific invoicing.

7. Payment, renewal, cancellation, and billing issues

You authorize the displayed initial and recurring charges when you complete checkout. A failed payment may lead to retries, a grace period where configured, suspension, or expiration of Premium. Cancelling prevents future renewals but normally leaves Premium active until the end of the already-paid period. Cancellation does not automatically refund an earlier charge.

Use the secure RevenueCat customer portal supplied through PDF Eye while a management URL is available, or the secure portal link in a RevenueCat billing email, to cancel, update payment details, review payments, or download receipts and invoices. Billing help and support remain available if you cannot access those routes. You are responsible for cancelling before the next renewal date if you do not want another charge.

8. Refunds and consumer withdrawal rights

Refund requests are assessed under applicable law and the circumstances of the payment. Send the billing email, transaction reference, date, and reason to help@pdfeye.net, but never send complete card details. An approved refund may immediately end the associated Premium entitlement.

If mandatory consumer law gives you a cooling-off or withdrawal right, these Terms do not limit it. In the EEA, distance contracts generally carry a 14-day withdrawal period, subject to statutory exceptions. For digital content or services supplied immediately, loss or reduction of that right applies only where the checkout obtains the express consent and acknowledgement required by law. If those legal conditions are not satisfied, your statutory right remains. Cancelling auto-renewal and exercising a statutory withdrawal right are separate actions.

9. Account deletion

Deleting a PDF Eye account removes access associated with that Firebase identity and requests deletion of directly linked account data as described in the Privacy Policy. Account deletion does not cancel an active subscription, stop renewal, or necessarily delete billing records. Cancel through the customer portal or billing-email link first if you do not want the subscription to renew. An anonymous purchase that was never successfully linked may not be removed by deleting a Firebase account.

10. Acceptable use

You must not use PDF Eye to:

We may restrict or suspend access reasonably necessary to prevent abuse, protect users or providers, comply with law, or investigate a material breach. Where appropriate, we will provide notice and an opportunity to resolve the issue.

11. PDF Eye materials and feedback

PDF Eye's software, interface, branding, text, and site content are owned by or licensed to SweetMobile and protected by applicable law. Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable licence to use the service for lawful personal or internal business purposes. This licence does not transfer ownership of PDF Eye or limit your ownership of your documents and lawful outputs.

If you voluntarily provide suggestions or feedback, we may use them without restriction or payment, provided we do not identify you publicly without permission.

12. Availability, changes, and third parties

We aim to provide a secure and useful service but do not promise uninterrupted availability, permanent retention of browser state, compatibility with every file, or error-free output. We may maintain, change, suspend, or discontinue features. If a material change adversely affects an already-paid subscription, mandatory consumer remedies remain available.

Firebase, RevenueCat, Stripe, Google sign-in, analytics, advertising, browsers, and payment methods are third-party services with their own terms and availability. PDF Eye remains responsible for its obligations under applicable law, but is not responsible for third-party outages or conduct outside its reasonable control.

13. Disclaimers and liability

PDF Eye is a general document utility, not legal, financial, medical, archival, identity-verification, or qualified electronic-signature advice. To the fullest extent permitted by law, the service is provided as available and without implied promises beyond those expressly stated here. Nothing in these Terms excludes statutory conformity guarantees or other non-waivable consumer rights.

To the fullest extent permitted by law, SweetMobile is not liable for indirect or consequential loss, loss of profits, loss caused by an unreviewed output, loss of browser-bound guest access, or loss arising from failure to keep an original file. Any aggregate contractual liability is limited to the amount you paid PDF Eye during the 12 months before the event giving rise to the claim. This limit does not apply where prohibited by law, including liability for fraud, wilful misconduct, gross negligence, death or personal injury caused by negligence, or infringement of mandatory consumer rights.

14. Governing law and disputes

Contact help@pdfeye.net first so we can try to resolve a concern promptly. These Terms are governed by Spanish law, without depriving a consumer of mandatory protections provided by the law of their habitual residence. Courts are determined by applicable law; consumers may bring claims in any court available to them under mandatory consumer jurisdiction rules.

15. General terms and changes

If any provision is unenforceable, the remainder continues in effect. A failure to enforce a provision is not a waiver. You may not transfer your account or these Terms without our permission; we may transfer them as part of a reorganization or sale while preserving applicable rights. These Terms, the Privacy Policy, and the commercial terms displayed at checkout form the agreement for the service.

We may update these Terms for legal, security, provider, or service changes. The date above will be updated, and material changes will receive additional notice where required. Changes do not retroactively remove accrued rights. Continuing to use the service after an effective update means you accept the revised Terms, except where law requires a different form of consent.